Refund & Returns Policy

Last updated: August 2026

30-Day Money-Back Guarantee — No Questions Asked

We want you to buy with complete confidence. If you are not completely satisfied with your Beyond Skin LED Mask for any reason, simply return it within 30 days of delivery for a full refund. No questions asked, and we cover the cost of return shipping. There is no restocking fee.

How to Return — Step by Step

1. Email [email protected] with your order number and let us know you would like to return your mask.
2. We will reply within 24 hours with a prepaid return label and the return address.
3. Pack the mask securely (original packaging is preferred but not required) and send it back using the label we provide.
4. As soon as your return is on its way, we begin processing your refund.

Refund Processing

Once your return is received or your tracking shows it in transit, refunds are issued to your original payment method within 5–10 working days. Your bank may take a few additional days to display the funds.

Damaged or Defective Products

If your product arrives damaged or develops a fault, contact us immediately. We will arrange a free replacement or a full refund at no cost to you — you will not need to pay for return shipping. Every mask is covered by a 12-month manufacturer warranty.

Need Help?

Our customer care team is here for you. Email [email protected] and we will reply within 24 hours.